Frequently Asked Questions

Where do you ship?

We currently ship to customers in the United States only.

How long does shipping take?

Orders are typically processed within 1–3 business days. After processing, standard delivery usually takes 5–12 business days.

What is your return policy?

We accept 30-day returns on eligible items, and Renvera covers approved return shipping.

Are all items returnable?

No. Some hygiene-sensitive, body-contact, personal care, and final-sale items are not eligible for return.

Do you accept returns?

Yes. Eligible items may be returned within 30 days of delivery. Please review our full Return & Refund Policy for conditions and exclusions.

How do I contact support?

Email support@renvera.store or call 504-519-4470.